Refund policy
Refund and cancellation rules for tickets bought on this website.
Status
Approved wording is not published yet
Refund eligibility, timeframes, processing, and how cancelled or postponed matches are treated.
This page is built and ready. The final text must be approved by the Federation before publication, so no wording is shown here that has not been approved.
What the approved policy will cover
The published policy is expected to state:
- When a ticket can be refunded
- Any deadline for requesting a refund
- How and to where a refund is returned
- What happens when a match is cancelled
- What happens when a match is postponed or rescheduled
- How any fees are treated
In the meantime
If you have a question about a specific order, contact the Federation with your order reference.